Changelog
What has changed in how we work
A public record of the platform updates, security improvements and delivery standards we have adopted. We publish it because clients deserve to know how their supplier is evolving.
Published in the open
Clients deserve to know how their supplier is evolving
This is a public record of the platform updates, security improvements and delivery standards we have adopted.
Client portal: usage and support reporting
Clients on a managed support plan can now see live uptime, response times and open tickets for their own environments, without asking us for a status update.
Faster environment provisioning
New staging and production environments now provision from a standard template in under fifteen minutes, down from roughly half a day of manual work.
Mandatory multi-factor authentication
Multi-factor authentication is now enforced on every internal system and on all client environments we administer. Hardware keys are supported and encouraged for privileged accounts.
Data quality dashboard
Our data practice released a reusable dashboard that surfaces duplication, missing values and schema drift in client warehouses before those problems reach reporting.
New delivery standard: fortnightly increments
Every engagement now ships a demonstrable increment every two weeks as a firm commitment, with the demo available to clients live or recorded.
Incident response retainer expanded
Response cover extended to twenty-four hours across all clients on retainer, with a guaranteed twenty-minute acknowledgement for critical severity incidents.
Hive Academy cohort 7 opened
Thirty-two places opened for the evening programme, with priority given to applicants from outside Kampala and to women entering engineering.
Handover documentation standard
Introduced a formal handover pack covering architecture, runbooks, credentials process and training recordings, delivered as standard on every build.
Next step
Curious how we would run your systems?
Our support plans are built on exactly these standards. Ask us what a typical month looks like.